Privacy Policy

1. Introduction

ALTEVEX LLC (‘we’, ‘us’, or ‘our’) operates the Vela Beauty website and provides skincare products under the Vela Beauty name. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit card details processed securely via third-party payment processors. We do not store full card numbers.
• Transaction Data: Details of products purchased, order history, and related communications.
• Technical Data: IP address, browser type and version, time zone, cookie data, and pages visited.
• Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment.
• Send transactional emails such as order confirmations and shipping notifications.
• Respond to customer service inquiries.
• Send promotional communications if you have opted in.
• Improve our website, products, and services.
• Comply with applicable legal obligations.
• Detect and prevent fraud or unauthorized access.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Shipping carriers, payment processors, email service providers, and IT support — strictly to perform services on our behalf.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice to you.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Types of cookies we use:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Used to deliver relevant advertisements.

You may disable cookies through your browser settings; however, some features of the site may not function properly.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for seven (7) years for accounting and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your personal data.
• Right to opt out of marketing communications at any time.
• Right to data portability.

To exercise any of these rights, contact us at support@velabeauty.com.

8. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: